Frequently Asked Questions
How can I track my customer service experience?
Cloud Phone solutions automatically capture data and provide comprehensive analytics to help measure service effectiveness. Whether the customer communicates via phone, email, web chat, SMS text, fax or social media, VOIP systems allow you to track and manage the experience. This data is then easily accessible to help you design better customer service strategies.
How can I setup a cloud based phone system for my business?
It’s as easy as picking the phone and features you need, and plugging into our Cloud-based network. Sunco is here to help with every step of the process, from communication design to installation, training, and support. Ready to get started? Request a quote now.
My network is very slow. What’s going on?
If your data network wasn’t set up correctly, there could be a number of different problems behind the scenes, from pinched cables to inefficient data routing. Adding wiring or upgrading to a faster Internet connection could solve your problem.
If you audit my bill, is there strings attached?
No. The bill audit service is provided free of charge with no obligation to buy or pay for additional services from Sunco. As a local, family run business, each one of our customers is important to us and we aim to build long-term partnerships. Often our bill audits uncover unnecessary costs and some companies choose to use these savings to upgrade their systems or take advantage of other Sunco services.
Atmos has been a great partner to us and I personally cannot be more grateful.
Laura Park
Founder – Abstract
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